Hi, Richard here. Just wanted to say thanks for all the patience as I get the kinks worked out on the website!
If you’re experiencing issues or have some feedback or questions, this is a good place to start.
GLITCHES – As with all computer related things, there are glitches. I try to resolve them as soon as I know there’s an issue. If you experience an issue, don’t assume it has been reported.
EMAILS – You may not be receiving emails from the purchase system or from the site because Google implemented new anti spam rules. So, if you’re not receiving emails with your receipt and links to the books you purchased, let me know.
EMAIL ALREADY USED – it has been reported there is some sort of issue regarding an error “Your email has already been used.” If you are getting this issue, please let me know. Apparently this a common error with Stripe? If this is something related to Stripe, I’m not sure I can do anything about, but I have included some documentation at the bottom of this page explaining the error and how to fix it.
LOGIN ISSUES – if you are having trouble logging into my website, reach out and I’ll look into it.
Above all, your experience is important to me. So if you have issues as I will do my best to act quickly, get to the root cause, and trouble shoot the hell out of the problem. If it is an issue on my end, I will fix it! Believe it or not I was once a computer repair guy, technical support, then a Problem & Change Manger, Configuration Manger, and Project Manager for a big bank. Then one day I realized there was more to life than what they were offering. I’m quite the horny nerd, if haven’t already guessed.
DOWNLOADS – there was a glitch with one Like Father Like Son book producing a 404 error. I think that was my fault – I believe that issues has been corrected. If you still haven’t received your download, please let me know – and I will make sure you can get it.
If you have trouble with logging in, downloading books, payments, or any other issues, or you have some questions or feedback, you have the following options:
- non urgent private – email richard@richardmanley69.com – I try and check this email regularly
- non urgent public – leave a comment on the page where you are experiencing a problem – I will respond to it as soon as I see it.
- urgent private – fill out this form with your contact information, and as soon as I see it I will respond and hopefully resolve your issue.
I want your experience to be a positive one.
Richard
STRIPE ERROR – EMAIL ALREADY IN USE
Please note, the following is not meant to be an end all be all for resolving duplicate email issues – this is just so you don’t have to Google it. Still, I hope it helps.
If an email address is already in use with a Stripe account for a purchase, it usually indicates that the account is already associated with that email, and you’ll need to use a different email to proceed with the transaction. This is a common error message when attempting to create a new account or initiate a payment using an email already linked to a Stripe account.
Here’s a more detailed explanation and potential solutions:
Understanding the Error
- Stripe’s Email Uniqueness: Stripe requires each email address to be associated with only one account to ensure proper account management and prevent duplicate entries.
- Duplicate Account Issue: If you are attempting to create a new Stripe account or purchase something with an email already associated with another Stripe account, you will receive the “Email already in use” error.
- Stripe Express: If you’re using Stripe Express, the error can also occur if the email is already linked to a different Stripe Express account.
Troubleshooting and Solutions
- Verify the Email Address: Double-check that you are entering the correct email address. Typos can sometimes lead to this error.
- Use a Different Email: The most straightforward solution is to use a different email address for the new account or purchase attempt.
- Access or Verify Existing Account: If you have a valid Stripe account using that email, you may need to access or verify the account first.
- 4. Change the Associated Phone Number (Stripe Express):If you have a Stripe Express account with that email, you may need to change the associated phone number.
- 5. Log out of Other Stripe Accounts: If you’ve been logged into a different Stripe account in another browser window, that can also cause issues when connecting or connecting a Stripe account to another platform.
- Consolidate Accounts (if applicable):If you have duplicate Stripe accounts with the same email, you may need to consolidate them using the Stripe API, as mentioned by Intercom Community.
- Check for Verification Emails: If you are trying to verify or change the email address on an existing Stripe account, make sure you are checking the correct email address for verification emails, says Stripe.
- Reinstall Stripe (if applicable):In some cases, reinstalling the Stripe integration on a platform might resolve the issue.
- 9. Contact Stripe Support: If the issue persists, consider reaching out to Stripe support for assistance, suggests Stripe.